A lockout is stressful, and that is exactly when unscrupulous operators take advantage. A few verification steps can protect your wallet and your security.
Know the warning signs
- A vague business name or no local address.
- A price quoted on the phone that changes dramatically on site.
- Pressure to drill or replace the lock before trying non-destructive entry.
- No written receipt or warranty.
- Requests for cash only.
Search the business name and phone number before you call. Ask for the legal business name and the technician's name.
Verify before work begins
The locksmith should confirm your identity and your right to access the property. Have a photo ID and something showing your address ready. A legitimate locksmith will not skip this step.
Ask for the total price, including any service call, labor, parts, and tax, before the technician starts. Get it in writing or by text if possible.
Rekey or replace?
Rekeying changes the key without replacing the lock hardware. It is often enough after a move or a lost key. Replacement may be better if the lock is damaged, outdated, or not secure enough.
Ask the locksmith to explain the options and the difference in price. A good locksmith can often rekey instead of drilling.
After a lockout
Test the lock before the locksmith leaves. Make sure the key works smoothly and the deadbolt engages. Keep the receipt and warranty information.
If you suspect a scam, document the technician, vehicle, price, and any damage. Contact your local consumer protection agency or police non-emergency line.
Frequently asked questions
What should I have ready for a locksmith?
A photo ID and proof of address or authorization to access the property. The locksmith should verify before opening.
Is rekeying cheaper than replacing locks?
Usually, but it depends on the hardware and the number of locks. Ask for both options.
Should I call a locksmith or the landlord?
If you rent, contact the landlord or property manager first unless it is an emergency. Follow the lease and keep documentation.
Need help now? Call (877) 471-2907 and describe the situation. The line is open 7am–10pm EST, seven days a week. For a gas leak, fire, or life-threatening emergency, call 911 first.
About this guide: This information is general and educational. It is not a substitute for an on-site assessment, a licensed professional's advice, or your local building code. Verify licensing and insurance directly with any provider you hire.