Water damage gets worse with time. The first day is about safety, stopping the source, removing standing water, and starting the drying process. This guide explains what to do and what to leave to a professional.
Safety first
Do not enter standing water if electrical outlets, cords, or appliances are submerged. If it is safe to reach the breaker, shut off power to the affected area. If you smell gas, leave the building and call the gas utility.
Wear gloves and boots if you must move items. Sewage-contaminated water requires extra precautions and should be handled by a professional.
Stop the source
Shut off the water supply for a plumbing leak. For a roof leak, place a bucket under the drip and move valuables away. For an appliance leak, shut off the supply line or the appliance.
If the source cannot be stopped safely, call a plumber or restoration professional. Do not keep using the fixture or appliance.
Extract water and start drying
Remove standing water with a wet/dry vacuum, towels, or a pump if it is safe. Move furniture and rugs away from wet areas. Open windows and use fans only if the weather and humidity allow; in humid conditions, ventilation alone may not dry the space.
Water often hides under flooring, behind baseboards, and inside wall cavities. A moisture meter and professional drying equipment can find it. If drywall or insulation is wet, it may need to be removed.
Document everything
Take photos and video before cleanup. Keep receipts for anything you buy or rent. Make a list of damaged items and note the date, time, and cause if known.
Contact your insurer promptly. Ask what they need for the claim and whether they have a preferred restoration provider. You are usually allowed to use your own contractor, but confirm the process.
The mold window
Mold can begin to grow in damp materials within a day or two. The key is to dry the structure quickly and remove materials that cannot be dried. A musty smell after the visible water is gone is a sign to investigate.
Do not paint over or seal a damp wall. The moisture source and the drying need to be addressed first.
Frequently asked questions
Can I stay in the house during water damage cleanup?
It depends on the extent, the water category, and electrical safety. Sewage or widespread flooding may require temporary relocation.
Will insurance cover a burst pipe?
Sudden plumbing leaks are often covered, but policies vary. Documentation and a prompt claim are important.
How long does structural drying take?
It depends on the materials and the amount of water. Restoration professionals use moisture readings to decide when the structure is dry.
Need help now? Call (877) 471-2907 and describe the situation. The line is open 7am–10pm EST, seven days a week. For a gas leak, fire, or life-threatening emergency, call 911 first.
About this guide: This information is general and educational. It is not a substitute for an on-site assessment, a licensed professional's advice, or your local building code. Verify licensing and insurance directly with any provider you hire.