When a major appliance fails, the first question is usually whether to repair it or replace it. The answer depends on more than the repair price.
Age and repair history
Start with the age of the appliance and how often it has been repaired. A young appliance with one failed part may be a clear repair. An older appliance with repeated failures may be nearing the end of its practical life.
Check the model and serial number. Some manufacturers list expected lifespan, and parts availability can vary. A discontinued control board can make a repair impractical.
Safety issues
Gas smells, burning odors, smoke, sparks, or repeated breaker trips are reasons to stop using the appliance and call for service. Do not keep using an appliance that shows signs of electrical or gas trouble.
For gas appliances, leave the area and call the gas utility if you smell gas. A technician should handle the repair.
Efficiency and capacity
A new appliance may use less energy or water, but the savings depend on the old unit and how much you use it. If the old appliance is still efficient and the repair is straightforward, replacement may not pay off.
Consider whether the appliance still fits your needs. A repair is not a good investment if the capacity, features, or layout no longer work for the household.
Questions to ask the technician
- What failed, and why?
- Is the part available, and how long will it take?
- Is the repair likely to last, or is another failure likely soon?
- What is the total price, including parts and labor?
- What warranty applies to the repair?
A good technician will explain the trade-offs rather than pushing a replacement or a repair without context.
Installation matters
If you replace an appliance, proper installation and hookup matter as much as the appliance itself. Water lines, drains, vents, electrical connections, and leveling all affect performance.
Ask whether the installer will haul away the old appliance and whether the new unit requires any modifications.
Frequently asked questions
How long do major appliances last?
It varies by type, brand, usage, and maintenance. A technician can give you a more specific estimate based on the model and condition.
Is it worth repairing a 15-year-old appliance?
Sometimes, if the part is available and the rest of the appliance is in good condition. Compare the repair with the cost and disruption of replacement.
Can I install a dishwasher myself?
It involves plumbing, electrical, and sometimes cabinetry. If you are not comfortable with those connections, use a professional.
Need help now? Call (877) 471-2907 and describe the situation. The line is open 7am–10pm EST, seven days a week. For a gas leak, fire, or life-threatening emergency, call 911 first.
About this guide: This information is general and educational. It is not a substitute for an on-site assessment, a licensed professional's advice, or your local building code. Verify licensing and insurance directly with any provider you hire.